TERMS AND CONDITIONS   Home  Back Home

We will take all reasonable due care and attention with your pets. If they should become ill during their stay, animals will be taken to your normal vet if local or our local vet as necessary. If a veterinary visit becomes necessary, we shall endeavour to contact you for your advice and consent prior to any visit. All veterinary costs will be charged at cost to the client upon return. Whilst we will endeavour to do our utmost for any animal taken ill during a stay, we will act on veterinary advice but cannot be liable for any outcome.
We will take no responsibility for any pets pregnancy as all our animals are kept separately at all times unless otherwise stated by the owner

A deposit of £10 per cage is necessary to secure a booking which should be sent in with any booking forms. All cages/hutches are allocated on a first come first served basis. Any cancellation under 1 months notice will incur loss of the deposit. All bookings must be paid for in full upon arrival. Whilst we appreciate most of our customers are honest, kind, animal loving people, we have been left “holding the baby” so to speak and animals have been previously abandoned with us and not collected, hence the policy.

All rabbits must have an up to date vaccination certificate for myxomatosis/VHD which must be shown on arrival. Any animal not having an up to date certificate will unfortunately have to be turned away and the deposit lost.

Collection and drop off time is usually after 6pm in the evening unless otherwise arranged. All animals not collected when due and without contact from the owner will be held for one week then we will attempt to find a loving home for them. We appreciate there can be occasions when animals cannot be collected on time due to eg illness or injury in which case, please contact us and we will be pleased to continue to care for your pet until you can return to us. All we ask is that you let us know.

If you are bringing your own hutch, we must be informed of the size with the booking to ensure we have the space at that time

WE ARE REASONABLE PEOPLE AND TRY TO ACCOMMODATE PEOPLES WISHES, PLEASE FEEL FREE TO CONTACT US TO DISCUSS ANY ISSUES OR REQUIREMENTS